Privacy Policy

Last Updated: October 17, 2026

Mint Medical Clinic ("we," "our," or "us") is committed to protecting the privacy of our patients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name, email address, phone number, and mailing address
• Date of birth and gender
• Insurance information and billing details
• Emergency contact information
• Appointment scheduling preferences

Protected Health Information (PHI)

As a healthcare provider, we collect and maintain Protected Health Information in accordance with HIPAA regulations, including:

• Medical history and current health conditions
• Treatment records and clinical notes
• Laboratory and diagnostic test results
• Prescription and medication information
• Information about your visits and consultations

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referring website addresses
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Provide medical treatment and healthcare services
• Schedule and manage appointments
• Process payments and billing
• Communicate with you about your care and appointments
• Send appointment reminders and follow-up communications, including by text message when you have opted in
• Respond to your inquiries and provide customer support
• Improve our services and website functionality
• Comply with legal and regulatory requirements
• Send promotional materials (with your consent)

3. HIPAA Compliance

Mint Medical Clinic is committed to complying with the Health Insurance Portability and Accountability Act (HIPAA). We maintain appropriate administrative, physical, and technical safeguards to protect the privacy and security of your Protected Health Information.

Your rights under HIPAA include:

• The right to access your medical records
• The right to request corrections to your health information
• The right to receive an accounting of certain disclosures
• The right to request restrictions on certain uses and disclosures
• The right to receive confidential communications
• The right to file a complaint if you believe your privacy rights have been violated

For a complete description of your HIPAA rights, please request a copy of our Notice of Privacy Practices at any of our clinic locations or contact our Privacy Officer.

4. Information Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information in the following circumstances:

• For Treatment: With other healthcare providers involved in your care
• For Payment: With insurance companies and billing services
• For Healthcare Operations: For quality improvement and accreditation purposes
• With Your Consent: When you authorize us to share information
• As Required by Law: To comply with legal obligations, court orders, or government requests
• Service Providers: With trusted vendors who assist in our operations (subject to confidentiality agreements)

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Text Messaging (SMS) Program

Mint Medical Clinic offers text messaging to patients and prospective patients who opt in. This section explains how we handle your mobile phone number and SMS consent.

How We Collect Your Consent

We only send text messages to people who have given us permission. You may opt in by:

• Checking the SMS consent box on our website contact or intake form
• Completing and signing our new patient intake paperwork, in person or electronically
• Giving verbal or written consent to our staff by phone or at either clinic location
• Texting a keyword such as START to our clinic number

Consent to receive text messages is never a condition of purchase or of receiving care.

Messages You May Receive

• Appointment confirmations, reminders, and rescheduling notices
• Replies to questions you send us and follow-ups after your visit
• Intake form, lab, prescription, and order or shipping notifications
• Billing and payment reminders
• Promotional offers and clinic news, only if you separately opt in to marketing messages

For your privacy, we do not include detailed medical information in text messages. Message frequency varies based on your appointments and interactions with us. Message and data rates may apply.

How to Opt Out or Get Help

You can opt out at any time by replying STOP to any message. You will receive one final message confirming that you have been unsubscribed, and you will receive no further texts unless you opt in again. Reply HELP for assistance, or call us at (801) 804-8000.

How We Protect and Use Your Mobile Information

• We use your mobile number and SMS consent only to send you the messages described above.
• We do not sell, rent, or share your mobile number or SMS opt-in data with third parties or affiliates for their marketing or promotional purposes.
• We share mobile information only with the service providers that deliver our messages (such as our patient records and messaging platforms and the wireless carriers), and only as needed to send them.

Full program terms are in the Text Messaging section of our Terms of Service.

6. Telehealth Services

When you use our telehealth services, we employ HIPAA-compliant video conferencing platforms that use encryption and other security measures to protect your information. Please note that while we take all reasonable precautions, no method of electronic transmission is 100% secure.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of our website.

We may use the following types of cookies:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Used to deliver relevant advertisements

8. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure access controls and authentication
• Regular security assessments and audits
• Employee training on privacy and security practices
• Physical security measures at our facilities

9. Data Retention

We retain your personal and health information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal requirements, and provide ongoing healthcare services. Medical records are retained in accordance with Utah state law and HIPAA requirements.

10. Your Rights and Choices

You have the right to:

• Access your personal information and medical records
• Request corrections to inaccurate information
• Opt out of marketing communications
• Request deletion of certain information (subject to legal limitations)
• Receive a copy of your health information in electronic format

To exercise these rights, please contact us using the information provided below.

11. Children's Privacy

Our services are intended for individuals 18 years of age and older. We do not knowingly collect personal information from children under 18 without parental consent. If you believe we have collected information from a minor, please contact us immediately.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

15. State-Specific Rights

Depending on your state of residence, you may have additional privacy rights. Utah residents have certain rights under the Utah Consumer Privacy Act (UCPA), including the right to access, delete, and obtain a copy of their personal data, as well as the right to opt out of certain data processing activities.

If you are a Utah resident and wish to exercise your rights under the UCPA, please contact us using the information above.